How to Fix Dell Laptop Black Screen

Dell laptops are pretty sweet, aren’t they? They’re reliable, versatile, and high-performing, which is great if you’re into that. But let’s talk about something that’s not so sweet – a black screen. It can happen for various reasons, from minor software issues to major hardware problems. Either way, it’s a pain in the butt. So, let’s go over why your Dell laptop might give you the black screen of death and how to fix it. Don’t worry; we’ll get you back up and running in no time! 

Why Does My Dell Laptop Have a Black Screen?

There are several possible reasons why your Dell laptop may have a black screen, including:

  • Hardware issues: A faulty display, loose cable connections, or a bad graphics card can give you a black screen. It’s like when your brain goes haywire, and your eyes stop working. Not fun!
  • Software issues: Outdated or corrupted graphics drivers, a corrupt operating system, or malware can also cause a black screen. It’s like when your brain gets a virus, and you can’t think straight. Yikes!
  • Power issues: A drained battery, a faulty AC adapter, or a loose power connection can prevent your laptop from turning on or displaying anything. It’s like when you’re running low on energy and can’t function. Been there, done that!
  • Overheating: Overheating due to a blocked fan or malfunctioning cooling system can cause the laptop to shut down or display a black screen.
  • User error: Maybe you accidentally hit the wrong key, closed the laptop lid while running, or mistakenly disabled the display.

But don’t worry; there’s always a solution to every problem! So, which one of these issues do you think is causing your black screen? Let’s get you back up and running in no time! 

How to Fix Dell Laptop Black Screen?

Fix Dell Laptop Black Screen

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Fix  1: Perform a Force Shutdown

So, you’re having an issue with your Dell laptop? No worries, we’re here to help you out! One potential solution for the black screen problem is to perform a force shutdown. Did you know that a “force shutdown” helps turn off a computer or device when it’s not responding to standard shutdown commands? Sometimes, a device can freeze or become unresponsive, and a force shutdown can be helpful in those cases. But, of course, it’s always good to have a backup plan! This will let you restart your laptop and hopefully resolve the issue. So, give it a try.

To conduct a forced shutdown on your Dell laptop, you can follow the steps below:

  1. Push down the Power button until the Power light goes off.
  2. Disconnect the AC adapter, power cord, or battery from the power source.
  3. Hold the Power button for approximately 60 seconds to drain any remaining power from the computer.
  4. Unplug any external devices or peripherals connected to the computer, such as USB flash drives or media cards.
  5. Insert the battery back in and plug in the power cord or AC adapter.
  6. Power on the Dell computer to check if the black screen issue has been resolved.

Fix 2: Update Display Driver

Follow these steps to update your graphics card driver:

  1. Type “Device Manager” in the Search bar to open the Device Manager window.
  2. Open the Display Adapters section in the window and right-click on the graphics driver you want to update.expand display adapters
  3. Select the “Update driver” option from the context menu.update display drivers
  4. In the following popup, select the option to Search automatically for driversSearch Automatically For Drivers
  5. Wait while the computer scans for any available updates for the driver. If an updated version is found, proceed with the installation by following the instructions on the screen.

Fix 3: Connect to an External Display

If you can still hear the operating system running, but the screen is black, it could be due to a flawed display or a loose connection. But fear not; connecting to an external display lets you quickly figure out where the problem lies and maybe even fix it yourself! Who needs expensive repairs? 

To connect your Dell laptop to an external display, follow these steps:

  1. Turn off your Dell laptop.
  2. Connect an external display, such as a monitor or TV, to your laptop using an HDMI or VGA cable. HDMI cable
  3. Turn on your external display and select the input source to match the connection used in Step 2.
  4. Please turn on your Dell laptop and wait for it to boot up.
  5. Once your laptop has booted up, press the “Windows” key and the “P” key at the same time to bring up the “Project” menu. 
  6. Select “Duplicate” or “Extend” to display your laptop screen on the external display. Duplicate or Extend

Suppose your laptop’s screen remains black while connected to an external display. In that case, the issue may not be related to the display, and other troubleshooting steps may be necessary.

Fix 4: Boot the Dell Laptop into Safe Mode

Did you know that booting your Dell computer into Safe Mode can help minimize the chances of encountering the black screen issue? When your computer is in the safe mode, only super essential system programs and services are allowed to run, which can help you discover the cause of the issue. Give it a try!

  1. Turn off your Dell laptop.
  2. Turn on the laptop by pressing and holding the Power button before the Windows logo appears. Press and hold the Shift + F8 keys to access the Recovery Mode menu.
  3. Select See advanced repair options > Troubleshoot > Advanced options > Windows Startup Settings > Restart in the Recovery Mode menu. Startup settngs
  4. Your system will restart with a list of options. Choose the Safe Mode entry option that suits your needs.Startup Settings 2
  5. Your computer will boot into Safe Mode according to your preferences. If it functions properly, the issue may be caused by an outdated graphics driver, third-party applications, or a computer virus.
  6. Try some corresponding solutions to resolve the problem. For instance, you can update your graphics driver, uninstall recently installed applications, or run antivirus software to eliminate potential threats.

The steps may vary slightly depending on your Windows or Dell laptop model version.

Fix 5: Restart the Explorer.exe Process

If your screen does turn black, don’t panic! You don’t need to chuck your Dell laptop out the window yet. Instead, restart the computer to fix the issue. It’s as easy as pie! 

Now, let us break down the steps for you:

  1. Press the Ctrl + Alt + Delete keys on your keyboard simultaneously.
  2. Click on the “Task Manager” option that appears.
  3. Find the “Windows Explorer” process in the list of running processes.
  4. Right-click on the process and choose “End Task”.
  5. Select Run new task from the dropdown menu. Run new task
  6. Type “explorer.exe” into the dialog box and hit enter. explorer exe

And voila! Your Dell laptop should be back to normal in no time. Just remember to give Explorer.exe a break every once in a while. It’s working hard to keep your desktop and taskbar running smoothly! 


Dell Laptop Black Screen can be annoying, but don’t fret; it’s usually not a big deal. You can fix the issue in a jiffy with some basic troubleshooting steps and diagnostic tools. Please don’t give up and keep trying, whether it’s a software issue or hardware malfunction! Just like in life, persistence is key. And if all else fails, don’t be shy to seek professional help. Just don’t forget to take good care of your device and keep a backup of your important data. Happy computing.

What should I do if the basic troubleshooting steps don’t fix the black screen issue?

If the basic troubleshooting steps don’t fix the issue, you may need professional help from a technician or Dell support.

Can a virus cause a black screen on a Dell laptop?

Yes, malware or viruses can cause a black screen on a Dell laptop by corrupting or damaging the operating system or software.

Can a faulty graphics card cause a black screen on a Dell laptop?

Yes, a faulty graphics card can cause a black screen on a Dell laptop by preventing the display from working correctly.

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